The technician was professional the entire time and took his time to assess the my concerns to provide service. A former technician was quick to wave a flag and announce my system being too old to service; however, the One Touch Technician approached the situation different. He agreed with the former technician while providing images (evidence) he collected to explain the problems. The young man took the time to explain why it would not be best to place new "freon" into my system, and showed how the pipes may cause a problem in the near future. Never once did he use technical vocabulary beyond my comprehension, and he was patient with a positive attitude the entire time. I will definitely use this company again!
I highly recommend One Touch Heating and Cooling . Hunter is honest, reliable, responsive and does outstanding work. I have had bad experiences with HVAC companies I had worked with previously and it was so refreshing to work with someone with integrity and a commitment to serve his customers respectfully and fairly. I appreciate that he took the time to explain to me what was wrong with my unit, the options that I had to address those problems, and the process we would go through to get it done. If I could give ten stars I would!
Hunter was amazing! When our AC went out he came out immediately to provide quality service for a great price. Def would use again!
We are first time homeowners and our AC went out...we know nothing about home warranties and such..but American Home Shield sent them out , and the technician diagnosed and fixed the problem very quickly and advised us what was wrong and that it was a common issue. We are relieved to have our AC back on so quickly . They even came out earlier than we expected !
My experience with Hunter Boyd has been great. Quick and efficient work, friendly service and reasonably priced.
Absolutely wonderful experience with OneTouch! Knowledgeable and courteous, they worked with my needs and installed a new system very quickly. I highly recommend and will definitely call on Hunter and his team again!
The technicians arrived at my house at 8 am, exactly when scheduled. They asked if I'd like them to wear a mask before entering my home as well. They started working right away, they cleaned up after themselves and finished earlier than expected. They were incredibly professional, yet personable at the same time. I will be using One touch from here on out, and will absolutely be recommending them to my friends. My new unit works great!
Well knowledgeable with great advice for our AC unit maintenance.
Very pleased with Chad's performance. He was professional, knowledgeable and fixed my thermostat in minutes. Would definitely recommend them.
Awesome customer service. Fixed my problem with my furnace over the phone and at the house while I was out west for my work.
This company is excellent, very professional, courteous, the pricing is fair and reasonable... and I don't plan on using anyone else but them!
Mike is very professional and knows his trade so well. He was able to find the problem and fix it quickly. Done in 15mins. Didn't beat about the bush. He also explained the reasons why the AC unit stopped working and gave good tips on how to keep the unit working for a long time.